Customer story
Security the IT team can understand. Reporting the board can use.
How a large UK insurance organisation uses ConnectProtect to support its compliance obligations, prioritise security activity and give its IT board clear visibility of what matters.
Large UK Insurance Organisation
Sector
Insurance
Location
United Kingdom
ConnectProtect
Continuous security monitoring, compliance visibility, monthly service reviews, board reporting and human security expertise
The challenge
Being secure is important. Being able to demonstrate it matters too.
For a large insurance organisation, cyber security isn’t simply a technology issue. There are customers to protect. Stakeholders to reassure. Governance responsibilities to meet. Compliance obligations to support. And an IT board that needs to understand the organisation’s security position.
That creates a different challenge.
The organisation doesn’t just need more security information. It needs to understand what that information means. What requires attention. What should be prioritised. What progress is being made. And what the board needs to know.
The solution
From security monitoring to security governance.
ConnectProtect gives the organisation continuous visibility across its security environment while providing the human expertise needed to help make sense of that information.
Security activity is monitored. Meaningful findings can be investigated. Priorities can be identified. Progress can be reviewed. And the information can be turned into something that supports conversations beyond the security team.
For this customer, that is particularly important. Because ConnectProtect isn’t simply something they log into. It has become part of their ongoing security governance. Security activity can be monitored and investigated through ConnectProtect. But when something requires the customer’s attention, the IT team doesn’t have to constantly monitor another platform to find out.
ConnectProtect integrates directly with the organisation’s existing ITSM system. That means relevant security tickets can enter the workflow the IT team already knows.
Every month, we sit down together.
The monthly service review is part of the service.
The organisation is actively involved in its ConnectProtect monthly service reviews. These aren’t meetings for the sake of meetings. They provide an opportunity to look at the security picture together.
- What happened?
- What changed?
- What requires attention?
- What should be prioritised?
- What progress has been made?
- And what does the IT board need to understand?
ConnectProtect brings the security expertise. The customer brings its knowledge of the organisation. Together, the service review helps turn security information into priorities and actions. Security activity is monitored. Meaningful findings can be investigated. Priorities can be identified. Progress can be reviewed. And the information can be turned into something that supports conversations beyond the security team.
For this customer, that is particularly important. Because ConnectProtect isn’t simply something they log into. It has become part of their ongoing security governance. Security activity can be monitored and investigated through ConnectProtect. But when something requires the customer’s attention, the IT team doesn’t have to constantly monitor another platform to find out.
ConnectProtect integrates directly with the organisation’s existing ITSM system. That means relevant security tickets can enter the workflow the IT team already knows.
Finding something is only the beginning.
What happens next matters more.
Security teams can generate long lists of findings. That doesn’t necessarily help an organisation decide what to do next. ConnectProtect helps the customer focus on priority.
Rather than treating everything as equally important, the service helps provide context around the security information being generated. That gives the organisation a clearer understanding of where attention is required and helps support the conversations taking place with IT leadership.
From the security team to the IT board
Boards don’t need another security dashboard.
They need clarity. Technical teams need detail. An IT board needs to understand the bigger picture. ConnectProtect helps bridge that gap. Reporting helps the organisation communicate its security position in a way that supports IT board discussions. Instead of overwhelming senior stakeholders with technical noise, the objective is to help answer the questions that matter.
- What is our security position?
- What are the priorities?
- What are we doing about them?
- Are things improving?
That turns cyber security reporting into something that can support better governance and better decisions.
Helping demonstrate compliance
For organisations operating in regulated environments, doing the work is only part of the challenge. There also needs to be evidence. ConnectProtect helps provide ongoing visibility, reporting and service review information that can support the organisation in demonstrating its security controls and meeting relevant compliance obligations. It creates an ongoing record of security activity, priorities and progress. Not simply a snapshot taken when someone asks for it.
Don’t scramble for evidence. Build visibility into the way you operate. Security is a continuous conversation.
Cyber security doesn’t stand still between audits. New vulnerabilities emerge. Technology changes. Priorities change. The threat landscape changes. That is why this customer’s relationship with ConnectProtect is continuous. Monitoring provides visibility. Human expertise provides context. Monthly service reviews create accountability. Reporting gives leadership visibility. And the cycle continues.
Finding something is only the beginning.
What happens next matters more.
Security teams can generate long lists of findings. That doesn’t necessarily help an organisation decide what to do next. ConnectProtect helps the customer focus on priority.
Rather than treating everything as equally important, the service helps provide context around the security information being generated. That gives the organisation a clearer understanding of where attention is required and helps support the conversations taking place with IT leadership.
Connected workflows
Security visibility that reaches the boardroom.
01
Continuous security visibility
ConnectProtect gives the organisation ongoing visibility across its security environment rather than relying on occasional assessments.
02
Clear priorities
Security information is reviewed in context, helping the organisation understand where attention should be focused.
03
Monthly service reviews
ConnectProtect and the customer’s team regularly review activity, priorities, progress and areas requiring attention.
04
IT board reporting
Security information is translated into reporting that helps senior IT stakeholders understand the organisation’s security position.
05
Support for compliance
Ongoing monitoring, reporting and evidence help the organisation demonstrate its security activity and support relevant compliance obligations.
06
Human expertise
ConnectProtect provides people behind the technology to help the organisation understand what its security information actually means.
Security doesn't stop at detection.
For this large UK insurance organisation, ConnectProtect is more than a security monitoring service. It is part of an ongoing process.
- Monitor.
- Understand.
- Prioritise.
- Review.
- Report.
- Improve.
- Month after month.
Because good security governance isn’t about producing a report once a year. It’s about knowing where you stand all year round.
“The customer’s identity has been withheld to protect its security and confidentiality.”
We watch the security.
Your IT team gets on with running IT.
ConnectProtect works around the way this organisation operates, not the other way around.
Because good cyber security shouldn’t create more work than it removes.
