Customer story
More security. Not more work for IT.
How a UK construction group uses ConnectProtect to bring its security information together while integrating directly into the IT processes its team already uses.
UK Construction Group
Sector
Construction
Location
United Kingdom
ConnectProtect
Unified security monitoring, security data ingestion, ITSM integration and human security expertise
The challenge
Better security shouldn't create another job for IT.
For this UK construction group, technology supports people, projects and operations across the business.
That creates security information from across the technology environment. ConnectProtect can bring that information together.
But the customer didn’t need another system creating more work for an already busy IT team.
They already had processes for managing IT issues. They already had an IT service management system. They already had a way of working.
The answer wasn’t to ask them to change it. It was to make ConnectProtect fit into it.
The solution
Bring everything together. Then make it useful.
ConnectProtect ingests security information from across the organisation’s technology environment, helping create a connected view of what is happening.
Security activity can be monitored and investigated through ConnectProtect.
But when something requires the customer’s attention, the IT team doesn’t have to constantly monitor another platform to find out.
ConnectProtect integrates directly with the organisation’s existing ITSM system.
That means relevant security tickets can enter the workflow the IT team already knows.
Connected workflows
From security alert to IT action
ConnectProtect helps close the gap between finding something and doing something about it.
01
Security information brought together
Relevant security data from across the organisation’s environment is ingested into ConnectProtect, helping provide a more connected security picture.
02
Human investigation
ConnectProtect provides people behind the technology, helping determine what security activity requires attention.
03
ITSM integration
Where the customer’s IT team needs to take action, ConnectProtect integrates tickets into its existing ITSM environment.
04
Familiar workflows
The IT team can continue working through established processes rather than constantly checking another security platform.
05
Less operational noise
The objective isn’t to send everything to IT. It is to help make sure the right things reach the right people through the right process.
Security that fits around the business
Your IT team shouldn’t have to work around your security provider.
The organisation already had established processes for managing technology across the business. ConnectProtect works with those processes.
Relevant security information is brought together. ConnectProtect provides the security monitoring and expertise.
When something requires customer action, the workflow can continue through the systems its IT team already uses.
It sounds simple. It should be.
Working with IT
Don't give IT another inbox. Use the one they already have.
Cyber security platforms have a habit of creating more work.
Another dashboard. Another portal. Another login. Another queue of alerts someone needs to remember to check.
ConnectProtect takes a different approach.
When the customer’s IT team needs to know about something, ConnectProtect can integrate that activity into its established ITSM processes.
The security operation connects with the IT operation. Instead of sitting alongside it.
Working with the business
Technology should reduce complexity. Not add to it.
For this UK construction group, ConnectProtect isn’t another security platform sitting in isolation. It becomes part of the way the organisation already operates.
Security information comes into ConnectProtect. ConnectProtect helps monitor and understand it.
And when the IT team needs to become involved, the workflow connects directly into the systems they already use.
No unnecessary extra process. No expectation that IT spends its day watching another dashboard.
Just security designed to work with the business.
The result
More visibility without overburdening IT.
The organisation gets broader security visibility while its IT team can continue working through familiar processes.
Security data brought together
ConnectProtect provides a connected view across relevant security information from the organisation’s environment.
Existing IT processes retained
The customer doesn’t need to reinvent its IT operation around its security service.
Tickets integrated into ITSM
Relevant ConnectProtect tickets can flow directly into the customer’s existing service management workflow.
Less for IT to monitor
The IT team isn’t expected to spend its day watching another security console.
Human expertise behind the technology
ConnectProtect helps investigate and understand security activity before involving the customer’s team where action is required.
We watch the security.
Your IT team gets on with running IT.
ConnectProtect works around the way this organisation operates, not the other way around.
Because good cyber security shouldn’t create more work than it removes.
